Data Retention
We keep your account data for 7 years after closure or as required by Indonesian law, whichever is longer. Historical transaction records remain accessible to you.
LEGAL REFERENCE
Your Data. Your Control. Our Commitment.
We built thor 311 around your account security and privacy. Every deposit through DANA, OVO, GoPay or QRIS, every live table session, every sportsbook bet — your information...
Data EncryptedQRIS SecureAccount ProtectedPayment SafeYour Privacy First
Privacy Policy Overview
thor 311 collects personal information — your name, email, phone number, payment details — only to operate your account, process deposits and withdrawals, and comply with local regulations in supported regions. We do not sell your data to third parties. Your information is stored on secure servers and accessed only by authorised staff. Payment processors handling DANA, OVO, GoPay and QRIS transactions
follow their own privacy standards. We retain your data for the duration of your account and as required by law.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Privacy Questions? Reach Out.
Email Support
Send privacy concerns to our data protection team. We respond within 48 hours with clarification on how your information is used and stored.
Live Chat
Chat with our support team during operating hours. They can walk you through your data rights, account settings and privacy controls in real time.
Account Settings
Manage your privacy preferences directly in your account dashboard. Update contact details, review login history and adjust notification settings anytime.
EDITORIAL CLARITY
Privacy Standards We Follow
Encryption Standard
All data in transit and at rest uses TLS 1.2 or higher. Payment card information never touches our servers; processors...
Audit Trail
We log all account access, deposits and withdrawals. You can review your activity history anytime to spot unauthorised access or...
Third-Party Compliance
Payment partners — DANA, OVO, GoPay and QRIS providers — maintain their own privacy certifications. We verify their standards before...
Data Minimisation
We collect only what's needed to run your account and comply with local law. No unnecessary fields, no hidden tracking...
Breach Response
If a security incident occurs, we notify affected users within 72 hours and work with authorities. Your account is frozen...
Annual Review
Our privacy practices are reviewed annually by an independent auditor. Results are available to account holders upon request.
BENCHMARKED
How Our Privacy Stacks Up
Cookie Policy
We use session cookies to keep you logged in and analytics cookies to improve site speed. No third-party ad trackers. You can disable cookies in your browser settings.
Geolocation
We collect your IP address to verify you're in a supported region and prevent account fraud. Location data is not shared with marketing partners.
Payment Data
DANA, OVO, GoPay and QRIS transactions are processed by their respective providers. We store only transaction IDs and amounts, never full payment credentials.
Marketing Consent
We send promotional emails only if you opt in. You can unsubscribe anytime via the link in every email or your account notification settings.
Children's Data
thor 311 is for users 18 and older. We do not knowingly collect data from minors. If we discover a child's account, we delete it immediately.
Policy Updates
We notify you of material privacy changes 30 days in advance via email. Continued use of your account after the update date means you accept the new terms.
PLATFORM SNAPSHOT
What Protects Your Account
01
Two-Factor Authentication
Enable 2FA in your account settings to add a second verification step. Your phone receives a code each time you log in from a new device.
02
Password Security
Use a strong, unique password with uppercase, lowercase, numbers and symbols. We never store passwords in plain text; they're hashed with industry-standard algorithms.
03
Session Timeout
Your session expires after 30 minutes of inactivity for security. Log back in to resume. This prevents unauthorised access if you leave your device unattended.
04
Withdrawal Verification
Large withdrawals trigger an email confirmation step. You must verify the transaction within 24 hours to prevent accidental or fraudulent fund transfers.
05
Device Recognition
We track devices you log in from. If we detect a new device, we send you an alert. You can approve or block it from your account security dashboard.
06
Fraud Monitoring
Our system flags unusual betting patterns, rapid withdrawals and geographic anomalies. We contact you immediately if suspicious activity is detected on your account.
Privacy Policy FAQs
We retain your data for seven years after account closure or as required by Indonesian law, whichever is longer. This covers transaction history, account details and compliance records. You can request a data export anytime.
Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete export within 5 business days in a standard format you can open and share.
We share only the minimum required to process your transaction — your name, account number and transaction amount. These payment providers have their own privacy policies. We do not sell your data to them.
We notify all affected users within 72 hours via email with details of what was accessed and steps to secure your account. We work with authorities and freeze accounts until you reset your password.
Yes. Every promotional email includes an unsubscribe link at the bottom. You can also disable marketing notifications in your account settings under Preferences > Communications.
Your session is encrypted end-to-end. We log bet history for your account records and compliance, but never share it with other players or third parties. Only you and authorised staff can view it.
We use session cookies to keep you logged in and analytics cookies to measure site performance. No third-party ad trackers. You can disable cookies in your browser, but some features may not work properly.